Cancellation and refund policy

Markoura subscriptions are monthly and renew automatically until you cancel. Payments are collected by Razorpay, our payment processor; card and bank details are entered on their systems and never reach ours. Prices are in Indian rupees and are shown on the pricing page before you pay. Taxes are added where they apply.

This is a digital service with no physical shipment. Access is granted immediately once a payment succeeds — within minutes, and usually within seconds of Razorpay confirming it. If you have paid and your plan has not changed within an hour, email support@markoura.com with the payment reference and we will either fix it or refund it.

Cancel at any time from your account page. There is no cancellation fee, no notice period, and nobody to talk to first.

Cancelling stops the next renewal. Your plan stays active for the rest of the period you have already paid for, and ends when that period does — we do not cut you off mid-month and we do not refund the remainder pro rata, because you keep the access you bought until it expires.

• —First payment, within 7 days. If Markoura is not what you expected, email us within 7 days of your first subscription payment and we will refund it in full. No explanation required, though we would genuinely like to hear one.
• —Something broke and we could not fix it. If a fault on our side prevented you from using what you paid for, tell us and we will refund the affected period.
• —Charged twice, or charged after cancelling. Refunded in full, always. Send us the payment reference.
• —Renewals after the first month. Not normally refunded once the period has begun, since the allowance for that month becomes available immediately. Cancel before the renewal date to avoid the charge.

We cannot refund a month on the grounds that the measurement did not improve. Markoura reports how often AI assistants name your business; it does not promise that the number goes up, and our terms of service say so plainly before you pay. We also cannot refund usage that has already been spent at the AI providers on your behalf — those measurements cost real money the moment they run.

Email support@markoura.com from the address on your account, with the payment reference and a line about what happened. We reply within 3 business days and approve or explain within 7.

Approved refunds are issued to the original payment method through Razorpay. The money typically lands in 5 to 10 business days, depending on your bank — that part is out of our hands.

If we change the price of a plan you are on, we will email you at least 30 days before it takes effect, so you can cancel first if you would rather not pay the new price.

If a renewal fails, Razorpay retries it. If it keeps failing, the subscription lapses and your account drops to the free tier — your saved businesses and history stay where they are, and resubscribing restores access to them.

Questions about any of this go to support@markoura.com, or see our contact page.